Guides & FAQ

Selling or buying an iPhone? Start here.

Straight answers about what your iPhone is worth, how to get the most for it, and how buying and selling work at Platinum Tech in Phoenix.

No — checkout is guest-only. No account or password needed.
Card, Cash App Pay or Link, plus pay-over-time with Klarna, Affirm and Afterpay. Cash and Zelle in store.
Finish all steps until you see our "Thank you" page and get a confirmation email.
Yes — choose pickup, and wait for the "Ready for pickup" notification. By appointment.
Yes — flat $19 nationwide. Tracking is emailed to you automatically when it ships.
Track My Order with your order number + email/phone. No account needed.
Yes — add everything to the cart and pay in one checkout.
Pick your model, upload your photos, pay $30 — ready the next day.
Yes — payments are securely processed by Stripe. We never store your card.
It depends on the model, storage, condition and whether it's unlocked. Our free estimator shows up to what we pay in seconds.
Selling usually pays more and gives you cash, not store credit tied to a new plan.
Back up, sign out of iCloud, turn off Find My to remove Activation Lock, then erase the device.
Yes — inspection and IMEI check before payment, a written receipt, and no pressure to sell.
Unlocked pays most; carrier-locked is considered. IMEI must be clean; financed devices usually need to be paid off.
Yes. Quote first, ship with tracking, we inspect on arrival, then you're paid — nationwide.
Yes — inspected, graded, mostly unlocked, and backed by a 30-day warranty.
Certified pre-owned means each device is individually inspected, graded and warrantied before it's listed.
Yes — iPads, Apple Watches, MacBooks and AirPods too.

Still have a question?

Text or call and Betzy will give you a straight answer — or get your free quote and a real cash offer in minutes.

Get a free quote Call or text 480-408-4476